Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY .

When you create an account in Grayfixx or send an address for an order on WhatsApp, we understand that you have read our Terms & Conditions. And if you don't read then it's your fault, we can't do anything.

Customization: Sorry, We do not make custom products on your demand. Because it is not our design and we only sell our designs due to copyright issue. If you want to make some changes in our design or want the color of the same design then we do it but for that, we charge 500 extra customize charge which is non-refundable, Non-refundable means that if you cancel after getting the design made, then the making charges paid by you will not be refunded, Whether you have done it by making full payment or just making advance payment. It takes at least 1-2 days to customize the product or make changes, please be patient and do not bother again and again, as soon as your design is ready, we will show it to you before dispatching and then dispatch. And We do not design without taking payment, hence it is mandatory to make payment first.

Courier/Logistics: We ship through our logistics partners like (delivery, ekart, ecom, xpressbees, shadows, fedex,DTDC Etc.). in prepaid. But if your PINcode is not deliverable, then in this case we ship through India Post/Speed Post only prepaid orders and few products but If you want to send it through *speed post*, then it will be your responsibility because no data is left with us; we just dispatch it. If the product is not delivered, lost, or delayed, the company will not take responsibility for it. Do not text on WhatsApp about delivery. After shipping you will get an E-mail, you can track from App or Link, in which you will also get the Estimated Delivery Date. We can't do anything after shipping, it's all depends on courier so please wait until product deliver and wait till Delivery date. If your shipping status showing undelivered then you can contact us. Minimum delivery days take 7-8 days after shipping and Maximum 12-14 days. After 14 Days if your order not delivered then you can text us on Whatsapp and complain about delivery. If you are a wholesale buyer and your product is more than 2 , it will take 2-3 days to ready and dispatch your order from the warehouse, and if your orders are more than 10 nos, it will take 3-5 days minimum to ready and dispatch from warehouse, and minimum 7 to 8 days and maximum 12-15 days to deliver your orders at your destination after dispatch from the warehouse. In which we cannot do anything after shipping because all this process depends on the courier, so be patient and stay with us.

Cash on delivery Yes COD not available in any custom products i,e(Custom printed products, custom decals,original sticker Etc.) and COD not available in Out Of Delivery Area city i,e(Mizoram, Assam, Manipur, Meghalya, Sikkim, Tripura & Jammu Kashmir), Because it's depends on courier so we can't do anything about it. If that order has been placed and which is not available cash on delivery,You can't change the delivery address on COD then your order will be cancelled automatically. So don't force for COD if not available and don't ask why?

You are given a 300 Advance option facility in case cash on delivery is not available but up to 400 of orders amount.The rest amount of the payment will be added in cash on delivery but in this you incur COD charges 60 rupees extra.Note: 60 rupees delivery charges fixed in prepaid orders but COD charges 60 rupees extra that mean 120 rupees total. Because we also have to pay extra 60 rupees of COD to the logistics. But still we are taking only 60 rupees from the customer.

Do not force us for that offer after any kind of offer is expires, you will have to buy the products at the regular price only. COD not available in offer price when offers live

If you order through prepaid, then your order will be dispatched under 48 hours except customized products. But if you order through COD, then it can take time to 1-2 days in dispatching after your confirmation. Note: No any orders will be dispatched on sunday and minimum 7-8 days would take time to deliver your products after shipping, also mentioned on the checkout page.

Order Cancellation:If you cancel your prepaid order after shipping then you will not get full refund, Grayfixx will detuct your freight and return charges (200/-) and And if you cancel the 300 advance payment order after it is shipped, your advance payment will not be refunded. If you cancel your COD orders after shipping or refuse to accept when the product arrives, in this case your account will be blocked by grayfixx and you will have to pay freight and RTO charges(200/-),also can't order again through COD.

Refund: If the customer creates a return request for his order with refund action and Grayfixx accepts the customer's refund, in this case the customer's amount is refunded within 2-3 business days. If the customer cancels his prepaid order, after payment and before shipping, so also in this case the customer's amount is refunded within 2-3 days. But when customers cancel their prepaid orders after shipping, then in this case amount will be refund with freight+RTO charges deduct until shipment does not initiate RTO.

Wallet amount cannot be transfer to Paytm or any Bank account. That will be use only for Grayfixx shopping.
You will get cashback on every orders after deliver the product. If order value is less than rupees 1100 then you will get 10% cashback on grayfixx wallet, if order value is less than 3100 then you will get 5% cashback and if order value is greater than 3100 and less than 10000 then you will get 3% cashback.If you will cancel your orders after shipping then your wallet amount will not be refund into your wallet and you will be loss your wallet amount.

WhatsApp Service :We are giving whatsapp service to our customers so that if they are unable to buying any item then they can order on whatsapp manually and they can ask any query about product. so We are not giving this easy service that they ask again and again about delivery. So our team decided to remove this easy service soon like Other Market Places.

Personal Information

1. All information, products and services displayed on the grayfixx.com website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed below. Grayfixx has the right to accept or reject your offer but should be any reason thereof.
2. In order to use the grayfixx.com website belonging to grayfixx, you have accepted the following terms and conditions given below. Grayfixx reserves the right to add, delete, alter or modify these terms and conditions at any time
3. You are therefore advised to read carefully these terms and conditions every time you use the grayfixx.com website.
4. We have made every effort to display the color of our products that appear on the site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of color will be accurate.

grayfixx.com will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the site.

License & Site access

Minimum Age: if you are under 17 of age then grayfixx not allow to order. in case if any issue will come then grayfixx will not responsible for this.

The User certifies that he/she is at least 16 (sixteen) years of age or has the consent of a parent or legal guardian.

This agreement shall be construed in accordance with the applicable laws of India. The Courts at New Delhi, Karkarduma shall have exclusive jurisdiction in any proceedings arising out of this agreement.

The prices and availability of products are subject to change without prior notice at the sole discretion of Grayfixx or the Seller

Eligibility :

Grayfixx will not be responsible for any damage suffered by users from use of the services on grayfixx.com. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action

Request for cancellations of orders once placed on grayfixx.com will not be entertained.

Account & Registration

Your mobile phone number and/or e-mail address is treated as Your primary identifier on the Website. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Website at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Website through a onetime password verification.

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

You agree that Grayfixx shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your display name in cases where You have failed to update Your revised mobile phone number and/or e-mail address on the Website.

Cancellation by Site / Customer

Grayfixx.com will take "Full Responsibility" of your Order, if the Order has been shipped to any of the major cities, where our sellers use "Private Courier Companies" (eg. Fed Ex, Delhivery, First Flight,etc )to ship your order.

grayfixx.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the user shall be informed of the same after price verification.

The User agrees to give accurate, authentic and true information. Grayfixx.com reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, Grayfixx has the right in its sole discretion to reject the registration and debar the User from using the services of grayfixx.com without prior intimation whatsoever.

If you will be cancel any printed products after packaging then grayfixx will not accept your cancellation request and will not refund your prepaid amount.

What we owned, We collect & Why?

Domain & Website:Basically, This domain is ours but grayfixx.com has been purchased from godaddy, and this domain is managed by our company from our city Ranchi Jharkhand, in this website you will find our products which we manufacture, and which you can use on your online website. You can purchase from here. And the server on which our website is live is not our own, we have taken the server from HostGator which we do not own.

Cookies:We do not use cookies on our website, we do not use that to read your data, we do not track your data, and if this happens then it is an issue with your browser or whatever browser you are using. They are tracking your Data through cookies.

Privacy & Policy:We take our user's data only to dispatch the product because if we don't collect then how can deliver the products, we take only (Name, Number, Email Id, PINcode, Address & GSTIN if available). Apart from this, we do not use user's data anywhere, do not sell it to any third-party, and do not misuse it in any way. We use a third-party courier aggregator to deliver your product to you, of which Shiprocket is a company, and we fill your address details in the Shiprocket website. Apart from this, your data does not go anywhere else from our end.

Transaction & Payment Details :When we take an order through WhatsApp, then that payment takes it through QR code/UPI/Gpay/PhonePe, the payment data/transaction details of the customer remain completely safe and do not reach us. If the customer purchases from the website and makes payment on that purchase, we take payment through third-party Razorpay, in which the customer's credit card/debit card details are passed on to Razorpay and not to us. For this you can read Razorpay's policy, we will not take any responsibility.

Copyright & Trademark

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Note:If you do not understand our terms and policy, you can contact our team and it is your responsibility to purchase from our website, we do not force you to do so.